FAQ
Frequently-Asked Questions
↳ About Production
Q: What is the Minimum Order Quantity (MOQ) ? A: For Silver metal, 30 Units per design, where you can choose to do different plating, set different gemstones, or in case of rings, adjust the size of rings For other metals like brass or stainless steel, the MOQ is flexible and can be negotiated based on your specific requirements
Q: Do you offer repair services? A: We only provide repair services for pieces produced by our factory
Q: What is the production lead time? A: The typical sample lead time ranges from 30 to 45 days, aligning with the production order timeframe of 30 - 45 days as well. Please note that lead times may vary during our peak months
Q: Does your factory produce waterproof jewelry? A: Generally, jewelry may oxidize (tarnish) over time depending on the wearer’s usage and exposure. Contact with sweat, perfumes, alcohol, and other chemicals can accelerate oxidation Using thicker plating or opting for PVD coating can help delay the oxidation process The choice of metal also plays a significant role. For example, using stainless steel significantly reduces the likelihood of oxidation compared to other metals
Q: What materials do we manufacture? A: For metal materials, our factory offers the following: - Gold (9K, 14K, 18K) - White Gold - Rose Gold - Sterling Silver (925) - Brass - Stainless Steel Customers are welcome to bring their designs or references for consultation to determine the most suitable materials for production
Q: What plating colors are available?
↳ About Costing
Q: How is the production cost calculated? A: The production cost consists of four main components: - Mold Costs (Silver) - Mold/Silicone Mold) + 3D File + 3D Printing Silver Mold: Ideal for large orders and provides long-term durability. Silicone Mold: Suitable for small orders but less durable and prone to damage. Customers can choose whether to use a silver mold or not. - Metal Costs Brass: 10 THB/gram Silver: 50 THB/gram (subject to market price) Gold: Based on the market price on the day the production is confirmed and the deposit is made. - Production Costs (Casting, finishing, polishing, plating, stone setting, and assembly) Additional Costs (e.g., enamel coloring, laser engraving, sourcing) If the customer does not provide a design and requires the factory to create one, the cost is 3,000 THB per design (excluding the 3D file). If the customer provides a design, the costs will be as outlined above. Notes: Mold costs are a one-time expense for the first production of a specific design. The initial quotation is an estimated price. After production, the actual weight and production cost will be recalculated. The final cost may vary by ±20% from the initial quotation provided by the factory
Q: What information is required for production cost estimation? A: Material: - Specify the material: Silver, Gold, or Brass - Gold options: 9K, 14K, 18K Size of the Jewelry: - Provide dimensions: width x length x height or thickness (in mm/cm) - Stone Settings Indicate the type of stones: - Gemstones, Crystals, or Pearls Specify details: type, placement, size, color, and quantity of stones or pearls State whether you will provide the stones or require our support on sourcing - Choose the setting type: prong setting or bezel settings Laser Engraving: - If laser engraving is required (e.g., text or logo), specify the engraving position, text content, and text size - Provide the laser file in .ai format Surface Finish: - Choose the surface finish: Matte, Polished, Sandblasted, or Satin Plating: - Indicate the plating color: White rhodium, Black rhodium, Yellow gold, Rose gold, or Rainbow - Yellow gold options: 14K, 18K, or 24K Note: If plating is not required, please let us know. However, unplated jewelry may oxidize quickly and require extra care. Quantity: - Minimum order quantity: 30 pieces
Q: What is the material cost? A: - Gold: Calculated based on the market price on the date production is confirmed and the deposit is made - Sterling Silver (925): 50 THB/gram (*subject to market price fluctuations of ±) - Brass: 10 THB/gram Note: The material cost does not include labor, mold costs, or other production fees. The material cost will be calculated based on the weight of the customer’s jewelry pieces
Q: What is the cost for design creation? A: If the customer does not provide their own design and requires the factory to create one, the design fee is 3,000 THB per design (excluding the cost of creating a 3D file, if applicable). The cost for creating a 3D file depends on the complexity and size of the piece. Customers can provide their designs for a price estimate.
↳ Other Services
Q: Do you offer photography services? How much does it cost?
Q: Do you provide jewelry packaging services?